FAQs

Why should I choose November Limousine & Sedan Services?

November Limousine & Sedan Services does NOT use sub contractors, when you reserve a car with us, you will get a driver that works for November Limousine & Sedan Services, and a vehicle with personalized license plates and name of the company on the back window. All of our drivers are well trained & professional, and have been with the company for a long time.

Is gratuity automatically added to my bill?

Unless mutually agreed prior to making a reservation, we automatically add 20% Service/gratuity to all orders.

What is your cancellation policy?

48 hours in advance Airport Transfer 'Port & Point To Point & 96 hrs in advance for all charters or we will bill you. A 25% Cancellation will be apply to all RESVERATIONS

I will be paying cash for your service.• Why do you need my credit card information?

We need to have your credit card information on file to hold your reservation and dispatch one of our cars. We also need to make sure that you are serious about your booking.

Do you collect sales tax?

No, in Florida we do not collect sales tax.

What are hourly rates?

Because rates are mostly based on availability, day of the week, and many other factors, always please call our office at 1-888-329-8822 or Get a FREE QUOTE online.

When should I reserve a vehicle of my choice?

Please make a reservation as soon as possible to make sure that the vehicle of your choice is still available at the price you were quoted. 25% Deposit is required

What's your cancellation policy?

Please refer to our Terms & Conditions for cancellation policy.

What credit cards do you accept?

We gladly accept Visa, Master Card, and American Express, as a form of payment.

Is the rate advertised on your web site one way or for a round trip?

All airport transportation rates advertised on our web site are ONE WAY rates. Also, standard gratuity (20%) and 10% Fuel charge will be added during reservation process. Your grand total will be show the following: rate,misc,fuel charge & gratuity

Why make a reservation on-line?

Book online and save!!! When you book online, you automatically receive a confirmation number via email plus you can take advantage of our low Internet rates. By the way, please make sure you type your email address correctly.

How soon in advance do I need to make a reservation?

Please make your online reservation at least 48 hours prior to your airport transportation date. We serve on a first come first served basis. To make sure we will have a car ready for you, please arrange your transportation as soon as possible.

Why your online booking system is showing a rate other than advertised on your web site?

We work everyday to make our online booking system better and better; however, sometimes you will not see an accurate rate. If our system is showing you a rate higher than advertised or no rate at all, please submit your reservation and we will adjust your rate at the office. Our online booking system does not charge your card automatically. All charges are submitted manually by our representative.

I would like to reserve a round trip. How can I do it?

Add round trip information on same resveration

What should be the reservation pick-up time during airport arrivals?

Please set your pick-up time to your scheduled flight arrival time. We will monitor your flight for any delays or early arrivals.

What are pick-up instructions ?

AIRPORT ARRIVAL INFORMATION 10 MINUITES AFTER ARRIVAL

Turn on your cell- You will be paged or Please call driver upon arrival

Pick up luggage, go to curb side and call driver

Driver pulls up, loads luggage and takes you safely to your destination

I'd like to meet with a driver at the baggage claim. Do you offer this kind of service?

Yes, we do.[ $20.00 Additional Fee]

You can meet our driver (with a sign) at the airport baggage claim

Upon arrival follow signs for baggage claim. You will be taking a tram to where your luggage is. If you only have carry on still go to baggage claim. At the bottom of the escalator your Chauffer will be standing there holding up a sign with your name on it.  Introduce yourself to your chauffer and he will take you to your correct baggage claim area. If you do not see your sign please call us at

1-888-329-8822 and we will assist you immediately

Are you expecting my call?

 

Please call driver we are expecting your call. Our driver will ask you two things: 1. Do you have your entire luggage with you? 2. What door are you at? If you have your luggage with your and are ready for pick-up, our driver will provide you with a description and a license plate number of your limo/sedan.

My flight is delayed. Will my credit card be charged for wait time?

No. We do NOT charge waiting time for any flight delays. As long as we have a valid flight number, we know about your delay. We monitor all flights for any delays/cancellations. Simply, call our driver or upon landing and collecting your entire luggage.

My luggage is lost. What should I do?

Let us know that you arrived and your luggage is lost. Call our driver phone # on booking doc. With picture of driver

My arriving flight was cancelled. Will my credit card be charged?

No. We do not charge when your arriving flight is cancelled. As long as we your valid flight number on file, & call your driver we know about your flight cancellation and are able to reassign our car to another job. When your flight is cancelled, please call our dispatch at 1-888-329-8822 when you reschedule your flight